Top business drivers impacting ERP strategies:
- must reduce costs
- need to improve customer experience
- need to manage growth expectations
- interoperability issues across locations
- need to improve customer response time
Top requirements behind BI deployments:
- improve speed of access to relevant business data
- address data related to more areas of the business
- provide BI capability to more end users
- complete BI deployments faster
- expand BI access to external users
Top ERP implementation strategies:
- streamline and accelerate business processes
- standardise business processes
- provide visibility across functions and departments
- modernise technology infrastructure and applications
- optimise the use of current capacity
Top strategic actions for BI:
- improve ease of use of BI solution
- invest in technology to automate BI deployment
- deploy BI enterprise-wide
- establish BI access for external stakeholders
Best-in-class knowledge management capabilities:
- automation of report generation and delivery to end-users
- ability to monitor usage levels of the BI system
To achieve best-in-class performance, companies must:
- take an integrated approach to ERP and BI projects
- create cross-functional teams for implementation and continuous improvement of ERP; use BI to extract intelligence at each step
- take an exception management approach; use BI, workflow, and event management to manage alerts and notifications
