Top business drivers impacting ERP strategies:
- must reduce costs
- need to be easier to do business with (improve overall customer experience)
- need to manage growth expectations
- pressures to innovate (products or services) to deliver more value to the customer
- need for the ability to react to market changes
Top strategic actions:
- standardise business processes
- streamline and accelerate processes to improve efficiency and productivity
- optimise the use of current capacity
- provide visibility to business processes across functions and departments
Professional services ERP modules and extensions:
- job or project costing
- human resources
- project management
- workforce scheduling
- payroll
- human capital management
- workforce management
Measurement leads to optimisation:
- quantifiable business benefits resulting from overall implementation of ERP are measured
- ROI for ERP projects are measured
- measurement of accuracy of demand planning and forecasting
- ability to measure marketing influence on closed sales and pipeline
Benefit achieved through ERP:
- reduction in operational costs
- reduction in administrative costs
- reduction or redeployment of headcount
- reduction in waste (rework)
- better utilisation of resources
- increased profits
ERP selection criteria:
- functionality
- total cost of ownership
- ease of use
- must be an integrated suite rather than multiple point solutions
- ease and speed of implementation
- integration technologies and capabilities
- software cost
Steps to a successful ERP strategy:
- standardise business processes
- tie ERP strategies to talent plans and strategies
- measure returns on investment
Steps to improving an ERP strategy:
- implement a formal sales and operations planning process
- secure mobile devices
- look to professional service-specific modules and extensions of ERP
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